The CPA is the Christmas savings industry self regulatory trade association.
The CPA has developed a Code of Practice, with a view to providing members' customers with the best possible service and to improving the security of monies paid by them to members.
The Industry has worked closely with BIS, Department for Business, Innovation & Skills (formerly BERR) in putting this Association together. The Association has five directors, two from within the industry and three who are independent. The Chairman is an independent director and has the casting vote.
Members are required to comply with the Code of Practice and act in a professional manner.
Upon receipt of monies from customers, members must pay these into a designated trust account and at least 50% of the trustees must be independent of the member. The trustees are responsible for approving the release of customer’s monies held in the trust account. Copies of the trust deed setting up these accounts are available from the member on request.
Full and clear information must be given in all literature and leaflets in relation to the goods and services offered.
Members' advertising must be clear and accurate and not mislead customers about the goods and services offered. Members will also keep mailing lists accurate and up to date.
If members fail to comply with the Code of Practice, they may be liable to disciplinary action. If a customer feels that the member has not resolved a complaint, they can contact the CPA, who will provide an independent conciliation service.
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The CPA Directors :
20 Chapel Street
Telephone: 0330 123 0457